Question 276 of 300 · Basic Rights
Question 276: What should you do if you are treated badly by your contact person at a German government office?
Official question from the BAMF catalog used for the Einbürgerungstest (German citizenship test) and the Leben in Deutschland test. Topic: Basic Rights.
The question as it appears on the exam
Was sollten Sie tun, wenn Sie von Ihrer Ansprechpartnerin/Ihrem Ansprechpartner in einer deutschen Behörde schlecht behandelt werden?
The Einbürgerungstest is written and sat in German only, with no dictionary allowed. Use the English below to understand the question, but learn to recognise the German wording above — that is what you will see on the day.
Answer options
- AIch kann nichts tun.I can't do anything.
- BIch muss mir diese Behandlung gefallen lassen.I have to accept this treatment.
- CIch drohe der Person.I threaten the person.
- DIch kann mich bei der Behördenleiterin/beim Behördenleiter beschweren.I can complain to the head of the authority.Correct
Correct answer
D — Ich kann mich bei der Behördenleiterin/beim Behördenleiter beschweren.
I can complain to the head of the authority.
Why this is the answer
The correct answer is “I can complain to the head of the authority.” You do not have to accept improper treatment, but should use the official complaint channel rather than threaten anyone.
How this question fits into the exam
On exam day you answer 33 questions in 60 minutes: 30 from the general catalog of 300 questions — this question is one of them — and 3 about your federal state. You pass with 17 correct answers. Aiming for exactly 17 leaves no margin for nerves, so take timed mock exams until 33 out of 33 feels routine.
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